Privacy Policy

Last Updated: 23.03.2026

Dynamic Dental Lab (“we,” “us,” or “our”), a brand operated by DYNAMIC DENTAL LABORATORY – SOLE PROPRIETORSHIP L.L.C., is committed to protecting the privacy and security of your personal and professional data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our laboratory services.

1. Data We Collect

We collect information that allows us to fulfill dental laboratory orders and provide professional information.

Professional Contact Data: Name, clinic name, email address, phone number, and physical address.
Case-Related Data: Patient identifiers (typically initials or case numbers provided by the dentist), dental scans (STL/PLY files), physical impressions, and clinical instructions.
Technical Data: IP address, browser type, and usage data collected via cookies for website optimization.

2. Legal Basis for Processing

We process your data under the following legal grounds:

Performance of a Contract: To manufacture and deliver the custom-made devices you order.
Legal Obligation: To comply with health regulatory requirements (MDR and UAE DOH) for medical device traceability.
Legitimate Interests: To communicate with you regarding your cases and our services.

3. International Data Transfers (EU to UAE)

Dynamic Dental Lab is headquartered in Abu Dhabi, United Arab Emirates.

For our European/German clients: Data transferred from the EEA to the UAE is protected through Standard Contractual Clauses (SCCs) or other recognized adequacy mechanisms to ensure a level of protection essentially equivalent to that within the EU.

4. Data Storage & Hosting

We store digital case files, including STL and related clinical data, on secure, encrypted servers with restricted access.

We apply appropriate safeguards, including encryption and access controls, to protect data and ensure compliance with applicable data protection laws, including GDPR where relevant.

5. How We Use Your Information

To design and manufacture custom dental prosthetics.
To manage logistics and shipping (e.g., sharing delivery addresses with DHL/Aramex).
To send technical updates, invoices, or requested marketing information.
Note: We do not sell or rent your professional or patient data to third parties.

6. Data Retention

We retain case-related data in accordance with medical device regulations. In many jurisdictions (including the EU and UAE), medical records and manufacturing specifications must be kept for a minimum of 10 to 15 years to ensure traceability and patient safety.

7. Your Rights

Depending on your location (GDPR or UAE PDPL), you may have the following rights:

Access/Rectification: Request a copy of your data or correct inaccuracies.
Erasure (“Right to be Forgotten”): Request deletion of data, provided it does not conflict with legal medical retention
requirements.
Data Portability: Request a transfer of your data to another provider.
Objection: Withdraw consent for marketing communications at any time.

8. Security Measures

We implement industry-standard technical and organizational measures to protect data, including end-to-end encryption for digital file transfers, secure facility access controls, and confidentiality agreements signed by all staff.

9. Cookies

Our website uses cookies to improve user experience. You can manage your cookie preferences through your browser settings.

10. Contact Information

For any questions regarding your data or to exercise your rights, please contact us at:
Email: ddl@dynamicdl.ae
Contact: +971569230210
Address: 1204 Bin-Hamoodah Tower, Khalifa Street, Abu Dhabi, United Arab Emirates

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